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Support

We're a small team. Real humans read every message.

Get in touch

The fastest way to reach us is email: support@cfosabrina.com. We aim to reply within one business day. When you write in, it helps to include:

  • What you were trying to do
  • What happened instead
  • A screenshot if the issue is visual
  • The card name or asset ID if it's specific to one item

Frequently asked questions

How do I add a card I just bought?

Go to Add Activity → Bought, then pick the card type (single, graded, sealed, master set, lot, or bulk). Most users start by searching for a card, picking the set, and entering what they paid. The card lands in your portfolio with its cost basis tracked.

How do I record a sale?

Sales are an action on a card you already own. Open the card from your Portfolio (or click the row's kebab menu) and choose Sell. Enter the sale price, fees, and date. Cost basis and gain/loss are calculated automatically.

I sent a card for grading. How do I track it?

From the card's detail page choose Send for grading, pick the grading company, and enter what you paid. The card moves to your Grading queue. When it comes back, use Got grading back to enter the assigned grade - a new graded card is created and the raw card is retired.

How does Sabrina (the AI assistant) work?

Sabrina can do anything from chat: add activity, answer questions about your portfolio, import a spreadsheet, or summarize your year. Open the chat from the bottom-right or visit /sabrina. Your portfolio data is sent only to the AI provider needed to answer your message.

Is Sabrina giving me financial or tax advice?

No. Sabrina is a tracking and bookkeeping tool. The Taxes view summarizes your activity in formats useful for filing, but it is not tax, legal, or investment advice. Talk to a qualified professional before making decisions based on what you see in the app.

How do I cancel my subscription?

If you subscribed on iOS, manage and cancel in Settings → [your name] → Subscriptions on your device. If you subscribed on the web, open Settings → Billing in Sabrina to launch the Stripe customer portal and cancel there. You keep access through the end of the current billing period.

Can I export my data?

Yes. Settings → Export will give you a CSV of every owned asset, every transaction, and your grading history. Use it for backups, taxes, or moving elsewhere.

How do I delete my account?

Settings → Delete my data permanently removes your account and every asset, transaction, image, and chat record associated with it. This cannot be undone. If you only want a fresh start, you can clear your portfolio without deleting your account.

Why is the price on a card different from what I see on TCGPlayer / PriceCharting?

Market prices come from third-party feeds and refresh on a schedule, not in real time. Recent sales, condition differences, and missing variants can all cause small discrepancies. You can override the market value on any card from its detail page if you have a better number.

Something is broken or missing. How do I report it?

Email support@cfosabrina.com with a short description and (if possible) a screenshot. If it's a specific card or asset, including the card name or asset ID helps a lot.

Account & billing help

  • iOS subscriptions: manage in Settings → [your name] → Subscriptions on your device.
  • Web subscriptions: open Settings → Billing in Sabrina to launch the Stripe portal.
  • Refunds for App Store purchases: request through reportaproblem.apple.com. Apple owns the refund decision, but email us if something went wrong on our end and we'll do what we can.
  • Lost access to your account? Email support@cfosabrina.com from the address on the account and we'll help you back in.

Privacy & data requests

For data export, correction, or deletion, see our privacy policy. Most of these can be done yourself in Settings; for anything you can't, email us.

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